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Privacy Statement

Espero B.V. Privacy Statement

Our privacy statement applies to all processing of personal data of our (potential) customers and users of our website. By personal data we mean information that can be directly or indirectly traced back to an individual, without the name of that individual having to be known. This includes data such as their customer number, address, city, e-mail address, telephone number, cookie IDs and financial data.

In the following, all personal data and other data are collectively also referred to as data.

We consider it important that our services are reliable and transparent. We therefore treat your personal data with discretion and care, and ensure that any processing of your data complies with applicable laws and regulations. We may update our privacy statement if new developments require it. You can always check this page for the latest version, to stay informed of changes.

Espero (Wanden) B.V. takes privacy seriously. The following principles underlie the way we respect your privacy:

  • We appreciate the trust you place in us in providing us with your personal data. We will always use this personal data in a fair manner that does justice to the trust you place in us.
  • You are entitled to clear information about how we use your personal data. We will always communicate transparently about what personal data we collect and why we do so, what we do with it, with whom we share the data, and whom you should contact if you have any concerns.
  • We will take all reasonable measures to protect and secure your data from abuse.
  • We will comply with all applicable data protection and regulatory laws and we will cooperate with the relevant authorities. In those cases where data protection legislation does not provide, we will act in accordance with generally accepted data protection principles.

Identity of the business
Espero (Wanden) B.V. has been creating the most flexible and attractive wall solutions in appealing projects worldwide since 1939. Mobile walls enable one to temporarily divide, or enlarge or reduce the size of rooms. Useful multifunctional spaces can therefore be created, while also adding value to a building. Mobile walls can be found literally everywhere: from 5 panels in a village house in Groningen to 100 panels in a trade fair hall in Jordan.

Given our constantly expanding product range, we can also vary endlessly in terms of functionality, sound insulation and appearance. Sometimes a building is so special that a special solution is needed, and we then utilise all our knowledge and experience in order to devise the appropriate solution. Check out a selection of our national and international projects on our website. 

Who processes your data and who protects it?
Espero (Wanden) B.V. is responsible for the processing of your data. This means that Espero determines how and what data is processed, for what purposes and for how long. We do not process your data without good reason, and only if we need it for one or more specific purposes. We will never sell your information to third parties.

Our site contains links to external websites belonging to third parties, such as our projects/business relations. Although we have carefully selected these, we are not responsible for the processing of your data on these websites. Nor does our privacy statement apply to such matters.

To vouch for the fact that someone ensures that your data is processed as required by law, we have appointed a data protection officer. This officer’s duties include supervision, handling questions and complaints and advising on the security and processing of your data. You can contact our data protection officer, M. Verstegen, on tel. +31 416 338 955.

What data do we process and what do we use it for?

Processing of personal data of newsletter subscribers
Newsletter subscribers’ personal data is processed by Espero to inform the person by means of newsletters. The basis for this personal data is the subscription form for our newsletter.

Espero may ask you for the following personal data for the aforementioned purpose(s):

  • First name
  • Surname
  • Email address

Your personal data will be stored by us for the purpose of the aforementioned type(s) of processing during the period that you remain a subscriber.

Processing of personal data of prospects, stakeholder/lobby contacts and/or interested parties
Personal data belonging to prospects, stakeholder/lobby contacts and/or interested parties is processed by Espero for the purpose of providing information in the form of newsletters and/or targeted contacts. The basis for this personal data is verbal consent, the issue of your business card and/or via a link on LinkedIn.

You may be asked for the following personal data for the aforementioned purpose(s):

  • First name
  • Surname
  • Telephone No.
  • Email address

Your personal data will be stored by us for the purpose of the aforementioned type(s) of processing during the period that you remain a prospect, stakeholder/lobby contact and/or interested party.

Questions, complaints, repairs and warranties
If you ask a question or submit a complaint about a product, request service, make a warranty claim or otherwise contact customer service, then we have to process and retain certain data.

In order to be of service to you, we will include your question, complaint or request for repair in our customer service database. Depending on the question, complaint, repair or the warranty you are calling on, we will process your name, address, place of residence, gender, email address, customer number and/or telephone number. We also process data about your orders in connection with guarantees. We store data derived from questions/complaints and about orders and invoices for as long as orders and invoice data, namely seven years. We sometimes need to keep data longer, for example when your complaint leads to a procedure.

Purposes
Your data will be stored for the following purposes:

  • To enable communication between Espero and its business relations
  • For the execution of relevant agreements between Espero (Wanden) B.V. and its relations and the related information
  • To forward emails with the following content; newsletters, price lists, offers, invitations and other service updates

Security
We consider your privacy important, and therefore take the security of your data very seriously. We have implemented various measures to ensure that your data is and remains secure. When securing your data, we take into account the possible processing risks of your data: for example if it is lost or used unlawfully. Below, we list some of our security measures for you.

  • We regularly run automatic safety scans on our website.
  • Communication via the website or email is encrypted and secure.
  • We continuously monitor whether (covert) hacking attempts are being made. We repair vulnerabilities and implement measures in case of hacking.
  • We use the latest technologies and software.
  • We have many systems that communicate with each other. We ensure that we transmit data safely and securely from one system to another.
  • We protect our systems against malware, viruses, cryptoware and hacking software.
  • Only Espero employees who need access to your data in order to carry out their duties can access your data.
  • We log attempted intrusions and the use of your information by our employees, so that we can track what is happening.
  • Third parties who need access to your data are required to take appropriate technical and organisational security measures and to oblige their employees to maintain confidentiality.

Security Incident/data breach
If there is a security incident, such as theft of a laptop or a hack in our systems, we respond immediately. We investigate whether it is a security breach (weakness in our security) or a data breach (loss or unlawful processing of your data). We will plug security and data leaks as soon as possible. In the event of a data breach, we will contact the Personal Data Authority within 24 hours, unless it is unlikely that the data breach poses a risk to your privacy. Is it a data breach with a high risk to your privacy (for example if substantial amounts or sensitive data has leaked)? In that case, we are obliged to report the leak to you too. If you detect a security incident or data leak at Espero, please send an email to info@espero.nl or contact M. Verstegen, Data Protection Officer, on tel. +31 416 38 955.

Rights concerning your data
Every customer and employee has the right to access, rectify or delete their data. You can also object to the processing of personal data (or part of it) by contacting us at info@espero.nl. You also have the right to have us transfer the information you provided back to you. We may ask you for identification before we can respond to the aforementioned requests. If you have previously granted us permission to process personal data, you always have the right to withdraw this permission.

Right to information
We are required to inform you about who we are, what data we process about you, how long we retain data and for what purposes, on what basis we do so and to whom we disclose your data. All of this information can be found in our privacy statement.

Right of access
You have the right to establish whether Espero processes data about you, and if so, what data, what the purposes of the processing are, to which parties your data is disclosed, how long this data is stored and what the origin of your data is (if you did not provide it yourself). You do not have to give a reason for viewing this information.

Right to delete data/Right to be forgotten
You can ask us to delete your data. We are then obliged to delete your data without unreasonable delay. We cannot or may not always delete all your data. Sometimes, for example, processing remains necessary to comply with legal obligations.

Right of objection
As a customer, you have the right to object to the processing of your data. For example, you can object to the processing of your data for direct marketing purposes.

Cookies
We place cookies with you as soon as you accept them when visiting our website. These cookies ensure that you do not constantly have to enter or download the same information whenever you return to the site. Cookies help us understand how you use our website. Based on this information, we can improve our website, ensuring that it is easier to use and more customer friendly. We also use cookies for marketing purposes.

If you wish to make optimum use of our website, it is essential that you accept the cookies. This can be done in two ways: close or accept the cookie report you are shown on your first visit. If you nevertheless wish to disable or delete cookies, you should bear in mind that our website may not work optimally.

Publication
We treat your data confidentially and will not publish it.

Free WiFi
We offer free WiFi to visitors of our branches. This is provided via X2COM. By using our WiFi network, you agree to the terms of X2COM and the way it processes your personal data.
 
Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We use this knowledge to optimise our website for our visitors. We have concluded a processing agreement with Google in order to make agreements about the handling of our data. However, we have not consented to Google using the Analytics information obtained for other Google services.

ERP
Our ERP and Multivers systems run on a secure server on which we perform all administrative activities. This program is protected by means of individual user names and passwords. The program stores data that is used solely for commercial purposes. This includes sending order confirmations, purchasing products and communication about the orders placed. We store business relations’ personal email addresses for communication purposes only.

Job applications
If you submit a job application to Espero (Wanden) B.V., the data provided by you will be processed. This includes the following:

  • Name and address details
  • email address, telephone number and other contact details
  • date and place of birth/age
  • gender
  • Curriculum Vitae (CV), information about education, traineeships and work experience
  • information about training courses and programmes and/or assessments that you have completed either independently or through Espero B.V.
  • availability data
  • other information which is (or may be) relevant to the assessment of your suitability, such as references and certificates, nationality and work permit
  • other data that you have supplied to us.

This data is only accessible to the recipients of said information, our recruiters and those involved in the selection process and interviews. Espero (Wanden) B.V. will use this data solely for and during the application process. We will delete this data after 2 months.

Complaints
If you have a complaint about the processing of your personal data, we kindly request that you contact us directly. If we fail to resolve the issue together with you, you always have the right to file a complaint with the Personal Data Authority. This body supervises the protection of privacy.

Questions
If you have any questions or comments regarding this document, please contact us.

Changes
Espero (Wanden) B.V. reserves the right to change its privacy statement. We will keep you informed of this.

Contact details
Espero (Wanden) B.V. is based at Sluisweg 26-28, 5145PE Waalwijk (The Netherlands). You can contact us on tel. +31 416 338 955 or by email to info@espero.nl.